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Growth Strategy case study

Industry Benchmarking to Solve a Resourcing Disconnect

Collaborative office with orange lighting and work areas

The work

Situation

A key internal functional team in a CPG company was resisting adding consumer features that might increase cost, leading to risk of lost sales and brand erosion.

Action

Organized and facilitated interviews with functional equivalents in a dozen peer companies to benchmark how other organizations manage the function.

Result

The data opened hard conversations about the current team structure and led to changes in how consumer focused initiatives were resourced.